Covid-19 Frequently Asked Questions
The latest information about visiting Celtic Haven
We understand that you may have some questions about staying at Celtic Haven over the next few weeks and months, so we've put together a small FAQ to help shed some light on what a holiday at our resort will look like when you next visit.
We hope that you find this useful, if you have any other questions or want more information from our staff then please feel free to call us on 01834 870 000 or by emailing us via firstname.lastname@example.org.
On what dates is the resort open?
Our resort is currently open for business to people living in Wales, only due to restrictions put in place by the Welsh Government.
Why can I not holiday with you if I don't live in Wales?
This is the guidance from the Welsh Government. They state: "Travel into Wales is not allowed without a reasonable excuse, for example travelling for work purposes... having a holiday is not currently considered a reasonable excuse, although we hope to be able to welcome you in the not too distant future".
What measures do you have in place to keep me and my family safe?
We have implemented numerous activities to deliver as safe an environment as possible for both our guests and our staff.
All staff members have undergone training to ensure that they are aware of the health and safety standards required.
We have also implemented an enhanced cleaning schedule in our properties, using specialist products to ensure that our accommodation is meticulously cleaned before guests arrive and after departure.
Hand sanitiser is available in all communal areas to facilitate good hand hygiene and we have also introduced signs and markers to ensure that two-metre social distancing is observed.
Are you a part of the Track and Trace programme?
Yes we are. Celtic Haven has implemented QR codes around the resort to be used as part of the NHS Track and Trace programme, please ensure you download the app before your arrival.
Do I have to wear a mask?
The current regulations in Wales stipulate that you must wear a face covering in public places. This extends to every area of our resort, other than in our swimming pool and whilst sat down in our restaurant.
How will I get into my cottage?
The Celtic Haven team will be doing their utmost to ensure social distancing is adhered to.
As a result, all paperwork will be put in your cottage ahead of your arrivals and keys will be left secure in the cottage's individual key box - which you will be given the code to ahead of your arrival.
All keys and key boxes will be disinfected before you arrive.
Will the restaurant be open?
At present, the restaurant is open six days a week, closed on Wednesday (excluding lockdown dates) - you can also get a takeaway.
17:00 - 21:00 Monday, Tuesday, Thursday, Friday and Saturday
12:00 - 16:00 Sunday
Feel free to speak to our Welcome Centre staff if you'd like to learn more or book a space.
What about your other facilities?
Currently, our pool, spa and leisure facilities (including gym) are open and available to guests on an appointment basis.
How many people can stay in a cottage?
The current laws in Wales stipulate that only a group of six people may be together in an indoor area, this includes our holiday cottages.
Are the hot tubs at Headlands House and Manor House available?
Sadly these are not available for guests at present but we will be endeavouring to get them up and running at the nearest possible opportunity.
Unfortunately, we cannot put a timeframe on this at present and apologise for any disappointment caused.
I need to cancel my holiday as a result of the Covid-19 pandemic, will I get a refund?
We understand that these are difficult times for everyone and that you may not be able to come on holiday as a result of the Covid-19 pandemic.
If such a scenario should arise for you then we will be happy to hold your booking and transfer it to another date that suits you, subject to availability.
If this is not possible then we will provide you with a full refund of the cost of your holiday.
If you need to transfer or cancel your holiday, please contact our Welcome Centre team at the soonest possible opportunity.
Is there anything else I need to know?
If you are travelling to us from England or further afield then it is important that you're aware that the rules surrounding Covid-19 are slightly different in Wales to other parts of the UK.
You can find the latest advice from the Welsh Government here.
You can find the Welsh Government's FAQ here.
This page was last updated 09:05 09/11/20 and is subject to future changes.