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The Spa at Celtic Haven – Terms and Conditions

1. Deposits

A deposit is required for all treatment bookings. For treatments under £60.00 a £5.00 deposit is payable and treatments over £60.00, 50% of the total balance is required. For overnight packages, a deposit of 50% of the total balance is required when booking. Full payment is required if booking is made within 8 weeks of arrival.

2. Cancellation

As a courtesy to other clients 24 hours notice of cancellation is required. If an appointment is cancelled within 24 hours prior to arrival the deposit will be retained as a cancellation fee. Please note bookings for a group of 5 guests or more are subject to a 5 day cancellation policy. For overnight spa breaks we require 8 weeks notice of cancellation.

3. Consultation

A free consultation is available for every treatment. Please allow extra time for this. This may be booked for the day prior to your treatment.

Please note we no longer accept cheques.

4. Arrival time

Please ensure you arrive 15 minutes prior to your appointment time. Arriving late may potentially shorten your treatment time. Times given for treatments are purely estimates. Your treatment time includes time for a consultation to ensure the treatment is best suited to your individual needs.

5. What to bring with you

We provide robes, towels, slippers and a secure locker. We recommend you do not bring jewellery and valuable items to The Spa with you.

6. Spa attire

Prior to your spa treatment we recommend you change into the robe and slippers to allow for maximum relaxation. If the treatment cost is less than £60.00, robes are available for hire at a nominal charge of £5.00.

7. Spa etiquette

As a consideration to other clients, we ask that noise levels are kept to a minimum in The Spa.

8. Special health considerations

If you have any medical conditions or had recent surgery, please notify The Spa upon booking. All treatments are booked subject to medical status. This ensures your health and well-being and that the treatment you have booked is suitable for you. A health questionnaire is completed prior to your treatment. Celtic Haven will not be held responsible for the side affects of treatments if individual medical conditions are not disclosed.

9. Pregnancy

In the interest of you and your baby, please make sure we are made fully aware of your pregnancy. Certain treatments are particularly suitable for mothers-to-be. Other treatments may not be suitable.

10. Gift Vouchers

All Gift Vouchers are valid for 12 months from the date indicated. Gift Vouchers cannot be refunded in total or in part and we regret, cannot be replaced by The Spa if lost or stolen.

11. Spa promotions

The Spa reserves the right to introduce spa promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.

12. Age restrictions

Our treatments are only available for persons aged 16 and above. Prices are correct at time of going to print but are subject to change without notice. Celtic Haven therapists are trained professionals and any inappropriate behaviour will end treatment immediately. We reserve the right to refuse treatment to guests who are intoxicated or under the influence of illegal substances. Clients should not use the swimming pool, sauna or hydrotherpy suite if under the influence of alcohol or illegal substances. For reasons outside of our control the requested therapist may not be available – in this instance a therapist of similar experience and qualifications will attend to you. All treatments and facilities are subject to availability.

13. Fire & Ice Experience

You must book with the Spa before using the Fire & Ice. Do not use if you are pregnant, under the influence of alcohol or if you suffer from any medical conditions which may cause a reaction to heat or extreme cold. If you have any concerns we recommend you seek medical advice before using the Fire & Ice.

Privacy Policy – Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor’s email and a username will be stored on the server.

How the Information is used

The information is used to enhance the vistor’s experience when using the website to display personalised content and possibly advertising. E-mail addresses will not be sold, rented or leased to 3rd parties. E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.


Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. We also use Google Analytics which uses cookies for tracking purposes.

All details correct at : June 2016.